In 2022 we commissioned Knowledge Partnership to carry out our 3 yearly large scale tenant satisfaction survey, which saw 52% of our tenants taking part. Thank you to all who took part, your views are invaluable to us. The results were:
| Satisfaction Measure |
Rosehill Results 2022 |
Rosehill Results 2019 |
Scottish RSL Average 2022-23 (Source ARC data - mixed methods) |
| Satisfaction with Rosehill's overall service | 86.2% | 94% | 86.7% |
| Satisfaction with being kept informed about services and decisions | 88.8% | 98% | 89.7% |
| Satisfaction with opportunities to participate in decision making | 89.3% | 97% | 85.9% |
| Satisfaction with quality of home | 84.5% | 92% | 84% |
| Satisfaction with Rosehill's contribution to the management of the neighbourhood | 79.5% | 92% | 84% |
| Rating of rent as very good or fairly good value for money | 87.6% | 93% | 81.8% |
Whilst it's disappointing that satisfaction levels have reduced since our previous survey in 2019, it has been indicated that this was a common trend across the housing sector. It would appear that there was some lingering issues post Covid 19 which affected the most recent satisfaction levels.